Not so long ago many businesses relied upon their basic email program to keep track of their business communications and customer relations. They also used simple desktop software to track the resources of the organization.

With the current trend toward 'cloud computing' (having all services available via the internet), those tasks related to Customer Relations Management (CRM) and Enterprise Resource Planning (ERP) have also been moved into 'the cloud'. At the same time, those tools have become more robust and cost-effective. Many of the processes that we used to do manually can be done automatically by these intellegent assistants.

Paschen Communications has experience providing full CRM and ERP systems that provide complete automation for many of the tasks that small businesses face every day. And with the use of open-source software, these tools are within the price range of almost any business.