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If you have an urgent issue, please use the live-chat option below if we are online. Otherwise, please submit your issue to the standard support email address.

We have been working with some reports of problems with our ticket management system not sending out (or having problems with the sending) of ticket updates (i.e. when we update a ticket - you don't get an email notification of that update - it has NOT effected you sending in ticket updates via email).

We're continuing to work through this issue and once the issue is resolved you should get a notification (by email) that the notification process is working.

Until then, you may need to log-in directly to the ticket system (manage.paschencommunications.net) to review status of any tickets.

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